Terms of purchase
Success Sportswear logo
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    Purchases & orders
    Delivery & shipping
    Returns, exchanges & complaints
    Payment methods
    Other

Terms of purchase

You, as a customer, should feel safe and secure when you shop with us!

Sxslabel.com webshop is owned and operated by Success Sportswear Sweden AB Org.nr 556798-1617
Address Gnejsvägen 11, 183 30 Täby, Sweden

If you have any thoughts or questions, you are warmly welcome to contact our customer service via email.

Contact

Email: support@sxslabel.com

Customer service opening hours
Weekdays: kl. 9.00 -17.00

We will respond as soon as we can.

Purchases & orders

To shop at Success Sportswear Sweden AB, you must approve/accept our purchase conditions below. Read the terms of purchase and by clicking on "Complete purchase," you will accept our terms.

Our prices

All our prices always include VAT. Prices may vary over time, and we reserve the right to change prices in connection with promotions or for any other reason. Promotional prices are generally valid for a limited time.

Promotional prices are normally valid for a limited time. Some purchases may include a combination offer or discounts if several items are purchased at the same time. In the event that parts of purchase are returned that are included in a combination offer, there will be an ordinary price for the product or products you have chosen to keep.

Ordering

Orders can only be placed via our website sxslabel.com When you order, you will usually receive an order confirmation from us within a few minutes via e-mail to the e-mail address you provided when you ordered. Should you not receive any confirmation, check your spam or you must contact us. SuccessSportswearSweden AB reserves the right to refuse the customer purchase. All orders are considered binding and false orders will be reported to the police without exception. We log IP numbers on all orders. If you have placed an order by mistake, you must contact us immediately. If an error has occurred, we will contact you before the order is sent and you have the right to cancel the order free of charge if you are not satisfied with the correction.

Unfortunately, we can not enter into agreements with minors under the age of 18 without the parent's approval by (1949: 381) Parental Code §2, §3, and §6.

Success Sportswear Sweden AB disclaims for printing errors, errors in the information, and errors in the specification, on all products in our web shop's range and specified images can not be guaranteed to reproduce the exact color, appearance, and nature.

Mode of delivery

All orders are sent with DHL. The services used are "DHL Service Point" which means that the package ends up with your nearest DHL agent. As soon as your item is on its way for delivery, you will receive an email. For some locations, other shipping options may also be available, when entering your postcode.

Shipping cost

We have the following shipping terms:

Success Sportswear Sweden AB delivers to several different countries. Our ambition is to send an order within one day of receiving an order. However, shipping confirmations can sometimes take 1-2 additional days. These possible delays may be caused by the freight companies we work with or an unusually high load on our warehouse. Shipping options, delivery time, and costs by selecting your country of delivery on our website or selecting the appropriate shipping options at the checkout.

Track your order

After your package has been sent from our warehouse in Sweden, you will receive an email with a tracking link where you can follow your order and see when it is expected to arrive at your address. Tracking information should normally reach you no later than 2 days after the order has been placed. If you haven't received a tracking number, remember first to check your spam folder. If a few days have passed and you still haven't received your tracking information, please contact us.

Imports and duties

Orders from the EU, EEA, EFTA (except Switzerland), Norway, and the Schengen countries usually are duty-free. For international deliveries, however, customs duties and handling fees may apply, and we recommend international customers to be prepared for this. Success Sportswear Sweden AB has no control over these fees and does not know how much the costs can be. If you have any questions about this, please contact your local customs office for more information.

Return shipping

We send a return shipping note in each package. If you choose to use it, we will charge you 20 EUR in return for shipping. The sum is deducted from the return amount at Klarna.

Transport damage

We are responsible for damage to your products or lost goods before you have received your package. It is therefore important that you check the packaging when you receive your package. If your package is damaged in any way when you receive it, you must photograph the package and report the transport damage to us. The agent must note on his, and your copy of the consignment note that your package was damaged upon delivery and then you can sign during receipt. Complaints about transport damage must be made as soon as possible but no later than one month from the time of delivery. You report transport damage to our customer service by emailing support@sxslabel.com.

Out of stock

If an item is not in stock, we will contact you by email.

Uncollected package

If the package has not been picked up within 14 days, the package will be sent back to Success Sportswear Sweden AB. In the case of an uncollected parcel agent, SEK 89 is charged in return for shipping and SEK 120 for handling costs, i.e. a total of SEK 209 including VAT. This is to cover shipping costs, inventory management, and administration. According to the Distance and Home Sales Act, the right of withdrawal does not apply to uncollected packages.

Returns, exchanges, and complaints

Uncollected parcels from agents or undelivered home delivery do not count as a return.

Returns

We always offer a 30-day full right of return from the time your item is delivered to you. However, the product must be unused and in the same good condition as when you received it. The product must be in its packaging, with all labels and labels left. If this is not met, we will not approve the return. A refund will be made after we have received the item and always within 14 days in the same way as you paid.

However, Success Sportswear Sweden AB does not work with free return shipping. See above; we want to work for sustainable consumption through our recycled products. We believe that free returns do not benefit sustainable consumption. However, we understand that it can be wrong, and we have created smooth return management. All packages contain a return shipping note used to return the product via your nearest DHL service point.

Exchanges

We do not handle exchanges, but you need to return the item that did not fit and receive a refund of the amount and can at the same time make a new order of the right size or model.

Complaints

If you have received a defective or completely incorrect product from Success Sportswear Sweden AB, you must immediately contact customer service at support@sxslabel.com. Always send a description of the error in the text and attach a picture. Also, include the order number and name. After an approved complaint, we will refund the entire amount to you, including shipping, or if you wish to receive a new product.

Payment method

Secure payments

Success Sportswear Sweden AB uses Secure Socket Layers- SSL throughout the purchase process. Secure Socket Layers, SSL is often used to protect financial and other information during the transfer. SSL can be used partly to protect the information during the transmission through encryption and partly to verify both parties’ identity. A locked padlock characterizes an SSL connection in the web.

Payment via Klarna

We cooperate with Klarna Bank AB and together with Klarna, we offer a variety of payment options where payment is made directly to Klarna. Read more about Klarna on klarna's information page: on this link

For us to offer you the following payment options, we need to share your data, contact details, and order details with Klarna. Our use of your data is governed by applicable data protection law and by Klarna's privacy policy. In some cases, Klarna will make a credit assessment – you will get a copy of the credit assessment by mail.

Personal data

We are responsible for ensuring that GDPR handles the personal data you provide when you purchase something. When you accept the purchase agreement between you and Success Sportswear Sweden AB (by completing the purchase), you agree that your data will be saved. We store your data to process your order and carry out your purchase and make it easier for you to make any future purchases. Also, we need to be able to update your order status. We may also use your information to send out offers by SMS, email, or other direct mail. You can always ask for access to the saved information, and you can always change it or ask us to delete it. You may withdraw your consent to receive an offer from us at any time. Read more about how we handle your data in our Privacy Policy

Other

Environmental policy

We have an environmental policy, and the intention is that our activities should be made as environmentally friendly as we can do. In principle, within the framework of this policy, we always use it when it is made of fabric produced from recycled materials.

Reviews

When you make reviews and recommendations of products in our webshop, you permit us to publish them at the same time on sxslabel.com and other websites used in our business as well as in other media and channels. We also reserve the right not to publish submitted reviews.

Force Majeure

In the event of circumstances beyond our reasonable control, our obligations to fulfil the contract of sale between you and us shall be suspended as long as circumstances so require. For example, this may apply in the event of a strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster, legislative change, government action, or similar circumstances. If such a delay exceeds 2 months, both you and Success Sportswear Sweden AB have the right to terminate the contract with immediate effect without any obligation to pay damages to any party.

Success Sportswear Sweden AB